Effective date: September 6, 2026
Parking Alert Signs, operating through PassSigns.com (“PassSigns,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.
Our privacy commitments
- We do not sell or rent your personal information.
- We do not use customer information for cross-context behavioral advertising.
- We collect personal information primarily when you place an order, request a quote or design assistance, contact us, create an account, or otherwise choose to provide it.
- We use limited essential website technologies when needed to operate the store securely, remember a shopping cart, process checkout, and maintain account sessions.
Information we collect
Depending on how you interact with us, we may collect:
- Order and contact information: name, company, billing and shipping addresses, email address, telephone number, products ordered, order notes, and transaction history.
- Quote, design, and support information: information you provide in forms, emails, telephone calls, drawings, site photographs, plans, installation questions, warranty requests, or other communications.
- Account information: username and account preferences if you create an account. Passwords are stored in protected form; we cannot view your password.
- Payment information: payment is processed through our payment service providers. We generally receive confirmation, payment method information, and transaction identifiers, but we do not intentionally store full payment-card numbers.
- Limited technical information: IP address, browser and device information, timestamps, error logs, and security or fraud-prevention data that may be generated when you use the website.
How we use information
We use personal information to:
- prepare quotes, process payments, fulfill and ship orders, and provide order updates;
- answer questions and provide product, design, installation-document, warranty, and customer support;
- maintain business, tax, accounting, warranty, and transaction records;
- detect fraud, prevent misuse, secure the website, and troubleshoot technical issues;
- comply with legal obligations and enforce our agreements; and
- improve our products, documentation, and customer service using information related to our direct business relationship with you.
Cookies and essential website technology
We do not use cookies to sell personal information or build advertising profiles. PassSigns.com may use limited first-party and essential cookies or similar technologies when necessary for core website functions such as remembering cart contents, maintaining a checkout or account session, balancing website traffic, preventing fraud, and protecting the site. Some essential functions may not work correctly if these technologies are disabled.
Payment processors, hosting providers, or embedded services may use their own necessary technologies when you use those services. Their handling of information is governed by their own privacy notices.
When information is shared
We share information only as reasonably necessary to operate our business and serve you, including with service providers that help us with website hosting, payment processing, shipping and delivery, accounting, email, fraud prevention, data storage, technical support, and professional services. These providers receive only the information reasonably needed to perform their services.
We may also disclose information when required by law, to respond to lawful requests, to protect our rights or the safety of others, or in connection with a merger, acquisition, financing, or sale of business assets. We do not sell or rent personal information to these parties.
Data retention
We retain information for as long as reasonably necessary to fulfill orders, support products, administer warranties, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary depending on the type of information and the reason it was collected.
Your choices and requests
You may ask to access, correct, or delete personal information we maintain about you, subject to legal and recordkeeping exceptions. You may also ask questions about our privacy practices. To protect customers, we may need to verify your identity before completing a request.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.
Children’s privacy
Our products and website are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Third-party links
Our website may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy notices.
Changes to this policy
We may update this Privacy Policy as our practices or legal requirements change. We will post the updated version on this page and revise the effective date.
Contact us
For privacy questions or requests, contact Parking Alert Signs at Support@PassSigns.com or 480-689-1993.
